Contract and Account
Do I have to sign a contract?
Absolutely not. A User does not have to sign any contracts. Just read and accept the Website Regulations.
We are very flexible and do not bind Users to long subscription plans. The standard subscription period is 30 days and is not automatically renewed.
Z drugiej strony, Użytkownik sam musi pilnować przedłużenia subskrypcji na kolejny miesiąc. Inaczej straci dostęp do swoich ulubionych narzędzi i filmów.
How to create an account?
In the middle menu, click on the "Plans" link and select the plan you are interested in. After clicking the "next" button, you will be redirected to a form. Complete the form with your personal data and click "send".
Remember that your password should consist of 12 characters. To make it stronger, use lowercase and uppercase letters, numbers and characters such as: ! ” ? $ % ^ & ).
How to log in to your account?
In the top menu, click the "human" icon.
In the window that will appear on the screen, enter your username or email address that you provided during the first registration and the current password. After that click "Log in".
After logging in, you will be redirected to your profile page. There you will be able to change your details or subscription plan.
How do I regain access to my account?
To regain access to a User Account, click the "Lost your password?" link in the login form.
Then, in the "email" field, enter the email address provided during the first registration. A temporary password will be sent to this address, which you can use to log in to the Website again.
You should change your temporary password immediately after logging in. Remember that the password should consist of 12 characters. To make it stronger, use lowercase and uppercase letters, numbers and characters such as: ! ” ? $ % ^ & ).
Is my data safe?
Definitely yes. We do not store your payment details. The entire payment process takes place through the global payment operator Stripe.
However, we store a User's email address, password, name, surname and gender and use them only for authorization on the Website aw well as for marketing communication and promotional offers.
contents
What can you watch on the website?
We give you the opportunity to watch Polish and foreign TV channels, films and sports broadcasts.
What quality are the programs and films offered in?
W Serwisie można oglądać treści w jakości HD (720p). Do oglądania treści na żywo wymagane jest łącze minimum 3 Mbit/s lub lepsze.
Can the content of the Website be viewed abroad?
In the EU, there is the principle of freedom of transit of television signals across borders, which allows the reception of television programs from other EU countries. There are also restrictions resulting from copyright or license. In such cases, certain content may only be available in certain countries.
hardware
What are the minimum hardware requirements?
Minimalne zalecane wymogi sprzętowe dla prawidłowego korzystania z Serwisu to: łącze internetowe o przepustowości co najmniej 3 Mbit/s lub więcej, przeglądarka Firefox, Chrome lub Edge w najnowszej wersji, system operacyjny Windows 10 lub 11, ewentualnie system operacyjny Android lub iOS w najnowszej wersji oraz włączenie obsługi technologii Java Script i ciasteczek (ang. cookies) w przeglądarce.
On what devices can you view content on the Website?
The Website's content can be viewed on a laptop, a desktop computer, a phone, a tablet or a smart TV. The above-mentioned devices must meet the minimum hardware requirements.
On how many devices can I watch content at the same time?
W planie Free i Single można oglądać treści tylko na 1 urządzeniu w tym samym czasie.
W planie Family na 2 urządzeniach jednocześnie, a w planie School na 3 urządzeniach jednocześnie.
At different times you can watch content on various devices.
Are additional TV features available on the website?
Nie, w chwili obecnej nie oferujemy dodatkowych funkcji TV. Pracujemy nad takimi funkcjami, jak funkcja programu telewizyjnego (EPG). Chcemy te funkcje wkrótce wprowadzić. Proszę pamiętać, że nie wszyscy nadawcy wyrażają zgodę na stosowanie w/w funkcji w przekazie internetowym.
What are the causes of problems in receiving content?
Problemy z odbiorem treści w Serwisie mogą wynikać z używania sprzętu o niewystarczających parametrach technicznych, z nieprawidłowych ustawień zapory systemowej na komputerze, stosowania wtyczek i oprogramowania blokującego treści wideo lub używania łącza internetowego o przepustowości mniejszej niż 3 Mbit/s. Pewne ograniczenia wynikają także z liczby równoczesnych połączeń dopuszczalnych w danym planie subskrypcyjnym.
Billing
Is access to the Website free of charge?
Access to all Content requires registration. The Free plan is free of charge. Other plans require a fee.
How to purchase access to Content on the Website?
To gain access to paid Services of the Website, registration and payment of the Fee is required. Select the plan you are interested in and pay via the Payments operator.
Access to free services is free of charge and requires only registration on the Website, without the need to pay a Fee.
How to extend access to the Content on the Website?
Aby przedłużyć subskrypcję na kolejny okres abonamentowy zaloguj się na swoje konto w Serwisie, wejdź do zakładki „Subskrypcje”, a następnie dokonaj opłaty wybierając aktualny lub inny plan subskrypcyjny.
Does the Website offer affiliate programs, promotions and coupons?
Yes, a User may take part in affiliate programs and promotions organized on the Website.
W zamian Użytkownik otrzymuje benefity np. punkty. Otrzymane benefity mogą być zamieniane na Usługi dostępne w Serwisie lub produkty i usługi oferowane przez osoby trzecie poza Serwisem.
How to opt out of access to the Website?
A User may resign from using the Website, not extend the subscription or delete their account. They can do this themselves or by sending a statement informing about resignation from the Services to the Website Administrator at the address: [email protected].
Why can't I access the Services despite paying?
Access to the Services is activated only after receipt of the payment. It happens almost instantly when paying through the Stripe gateway. In case of a traditional transfer between bank accounts, it takes up to 2-3 business days. In special cases, please contact us at [email protected], describe the situation and attach confirmation of your payment.
What payment methods are available on the Website.
On the Website, we use the global payment gateway from Stripe. The available payment methods within this gateway are: credit card, Blik, online transfer. We also offer payments via the PayPal platform and traditional transfers (instruction at a bank or post office).
Can I get my money back after canceling the Subscription?
Yes. In the event of cancellation of the Services, we will refund the amount of money equivalent to the time remaining until the end of the billing period, less the bank transfer costs and the payment operator's commission.
What are the details for traditional payment transfers (at a bank or post office)
Recipient: Stream Vibes Sp. z o. o.
Bank account number: 97 1140 2004 0000 3502 8393 9391
IBAN: PL97 1140 2004 0000 3502 8393 9391 (foreign transfers)
BIC/SWIFT: BREXPLPWMBK
Transfer title: Fanway.tv / plan name
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